KombDev Computer Support Privacy Policy
Effective Date: 08/08/2025
At KombDev, your privacy matters. This Privacy Policy explains how KombDev Computer Support (collectively “KombDev,” “we,” or “our”) collect, use, share, and protect your personal information when you interact with us, including through our website at https://www.kombdev.com and related services.
By using our services, you agree to the practices outlined below.
1. Information We Collect
We collect personal information to deliver, schedule, and improve services. This may include:
a. Contact Information
- Name
- Email address
- Mailing or service address
- Phone number
b. Service Information
- Descriptions of technical issues or service requests
- Device and service history details
c. Transaction Information
- Payment method and billing data via third-party providers (e.g., Square)
d. Optional Demographics
- Region, age range, or service preferences (only if voluntarily provided)
We collect this information when you:
- Submit a service request or form
- Contact us via phone, email, or messaging
- Complete a Jotform or website inquiry
- Make a payment through Square or similar platforms
2. How We Use Your Information
We use your information to:
- Provide and coordinate technical support and repair services
- Respond to inquiries and communicate service updates
- Process payments and deliver receipts
- Send follow-ups, service reminders, or promotions
- Improve service quality through internal review and automation
3. Use of AI & Third-Party Services
KombDev integrates several trusted platforms and AI tools to streamline operations and enhance customer service. These tools may process limited customer information in secure environments:
AI & Automation Tools
- OpenAI (ChatGPT): Used internally for response generation, content assistance, and workflow enhancement
- ElevenLabs: May be used to create or enhance voice content for training or messaging
- Zapier & IFTTT: Automate actions between tools (e.g., form submissions triggering reminders)
Web & Form Tools
- Jotform: Collects service requests, customer information, and feedback
- WordPress & Wix: Hosts and powers our website and embedded forms
Productivity Platforms
- Google & Microsoft: For email, scheduling, file storage, and communication
- Apple: Used for communication and mobile service integrations
Payments & Scheduling
- Square (Block): Manages payments, invoices, and receipts
These services are governed by their own privacy policies and are only used for purposes that directly support KombDev operations. We do not grant them permission to use your data for any unrelated activities.
4. Information Sharing
We do not sell, rent, or lease your personal information.
We may share data with:
- Trusted vendors for hosting, communications, logistics, and billing
- Law enforcement or government agencies when required to comply with legal obligations
- Third-party platforms involved in communication or form collection (e.g., Jotform or Square)
All third parties are contractually required to keep your data confidential and use it only for authorized purposes.
5. Data Security
We use industry-standard measures to protect your information:
- Encrypted website access (HTTPS)
- Secure form collection and payment portals
- Controlled internal access to customer records
While we strive to protect your information, no system is completely secure. You acknowledge the inherent risks in online communication.
6. Right to Request Deletion
You may request that we delete your personal information. We will comply unless the data is necessary to:
- Fulfill an open service or transaction
- Comply with legal or regulatory obligations
- Detect or prevent fraud or abuse
- Maintain accurate business records
To request deletion, email admin@kombdev.com.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from children. If you are under 13, please use our services only with parental consent.
8. Communication Preferences
We may contact you for:
- Appointment reminders or confirmations
- Service updates
- Promotional messages or surveys
You may opt out of promotional messages at any time by clicking “unsubscribe” in emails or contacting us directly.
9. Data Storage & Retention
Data is stored securely using trusted hosting and platform providers. We retain information only as long as needed for:
- Service fulfillment
- Legal or financial obligations
- Business analysis or audit purposes
10. Policy Updates
We may revise this Privacy Policy periodically. Major updates will be announced via:
- Our website
- Documentation updates
Your continued use of our services indicates acceptance of the updated policy.
11. SMS Communication Policy
By providing your mobile phone number to KombDev Computer Support, you consent to receive text messages (SMS) from us related to your service, including:
- Appointment confirmations and reminders
- Service status updates
- Requests for additional information
- Follow-up messages and satisfaction surveys
- Limited promotional offers (only if you have opted in)
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Frequency: Message frequency varies based on the nature of your service requests and your communication preferences.
Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any text we send you, or by contacting us directly at admin@kombdev.com or (215) 999-3461. After opting out, you will no longer receive text messages but may still receive phone calls or emails as necessary to complete your service.
Data Use: SMS communications are used solely for service and communication purposes outlined in this policy. We do not sell or share your mobile number with unrelated third parties.
12. Contact Us
Have questions about this Privacy Policy or your data?
admin@kombdev.com
KombDev Computer Support
840 1st Avenue, Suite 400
King of Prussia, PA 19406
Phone: (215) 999-3461
